Everyone will face conflicts in one time or the other.
Many people try to avoid conflicts, not having the energy or skill to manage them.
However, sometimes, conflicts should be taken heads on, because more often than not, conflicts arise from solid reasons.
It is how we react from it that matters. Here are 4 important points one must remember when dealing with conflicts.
Communicate openly and compromise
The key to resolving key is to communicate about it. That means to talk about it, and listen to what the other party has to say for himself. He most likely has a good reason of creating the conflict. It is vital to discuss it with an open mind. Sometimes, you may need to compromise your own beliefs, in order to successfully resolve the conflict and achieve a solution.
Focus on final aim
Managing conflicts is never about winning. It is basically a road to go through, in order to achieve a mutual understanding, and agreeing to proceed with further steps. Sometimes, you may be right, sometimes the other party may be right and not you. Be ready to listen to the other party’s concerns – you might even find a richer solution after considering his thoughts!
Also, sometimes discussions go off track, especially when things get emotional, or upsetting pasts are being brought up. In such cases, steer back to the right direction, ignore irrelevant issues or pasts, and focus the time and energy on how we can accomplish results.
Keep calm and stay positive
Discussions may switch to quarrels, when blaming or anger arises. Remind yourself (and the other person, if you can) to stay calm, and stay positive. Find a good time and place to do your battle (read: discuss). Don’t approach someone when he is busy, or tired, or hungry, even. If the discussion is moving towards a heated direction, call for a break, and come back when you’re both more rational.
Try to empathize
Conflicts arise when two (or more) different parties have different concerns. Each member would feel that their own concern is the more important one. During discussions, listen actively, and try to put yourself in the other person’s shoe. Create a comfortable discussion – listen actively, ask open questions and opinion, and do not interrupt. Find the best way to meet each parties’ concern, if they are valid.